Frequently Asked Questions
Can I shop and send the goods to you for shipping?
Unfortunately this is not a service that we provide. Please let us know the items you're looking to purchase by submitting a shopping list to us and we will happily arrange everything for you from purchase to delivery.
How do I place my order?
Do I have to pay for shipping in advance?
Can I get an estimate of the total cost of my order?
Can I do a part payment for the goods I'm ordering?
What currencies do you accept?
Can I pay with PayPal?
Can I pay with MPESA?
What shipping options are available?
Can I pay by bank transfer?
Will I be required to pay for customs duty separately for UK pre-orders?
What happens if my order is damaged when I receive it?
How can I track my order?
Can you deliver my order to my address?
I chose to collect my order from you, where do I collect from?
What is your service charge?